FAQ

All luxury goods MUST BE 100% authentic and are subject to authentication. Consignor certifies that all agreed-upon items are genuine and that they have not knowingly requested the resale of counterfeit goods.

All purchases are FINAL SALE. Before completing your purchase, please carefully review the item’s description and photos for details on overall condition. If you need additional information or photos, please email us or call the store during business hours—we’re happy to help.

If an item arrives damaged, customers may send us photos of the damaged package and product. We will assist by submitting a claim to the shipping carrier on customer's behalf. Please note that refunds are not guaranteed, as they depend on the carrier’s claim process.

Orders over $500 CAD may be eligible for free shipping. We ship through multiple carriers, with FedEx, Canpar, and UPS being the most common. Shipping and handling costs will be added to your order total.

All shipments are securely packed based on product needs. We ship on business days (Monday to Friday). Orders placed on Saturdays, Sundays, or legal holidays will be processed on the next business day.

Please allow 1–3 business days for handling and 7–10 business days for delivery on standard shipments.

Shipping costs for international destinations are not accurate on the website. After your order is placed, you will be contacted to arrange payment of the remaining shipping costs. Please contact us if you would like a shipping quote before making a purchase. For more information on duty and tax, please consult the customs legislation in your country of residence. KW Consignment Inc. is not liable for any additional duties or taxes incurred as a result of international purchases.

All purchases are FINAL SALE. 

*In store payments can be made via debit, Visa, MasterCard and cash.

*Online payments can be made via Visa, MasterCard, or PayPal. Orders placed using a credit card must ship to the credit card holder's billing address only.

Please be sure of your purchase as All sales are final.

After the auction if an lot states "May Have Won", it means that you currently have the highest bid, however, that does not mean the bid has meet the seller's/consignor's reserve price on the item, thus the item is not sold to you. If your bid is close to the reserve, we will contact to the seller/consignor to see if you are willing to accept your offer, if an agreement is reached, we will send you the invoice and notfiy you with the next step.

Reserve price is a minimum price that the seller/consignor that is willing to sell for an item. If the bidder does't reach this price, the seller has the option to cancel the auction and decline the highest bid, meaning the item won't be sold. The reserve prcie is typically kept secret from the bidder, it helps protect the seller/consignor from selling an item for less that they are willing to accept.

For example, if the item has a reserve price of $100, and the highest bid at the end of the auction is $90, the seller/consignor isn't obligated to sell the item.

Our shipping and handling costs are calculated based on several factors, including the weight and dimensions of your order, the shipping method chosen, and the delivery destination. These costs cover packaging materials, labor, and carrier fees to ensure your order is securely packed and delivered on time. If you purchase multiple items, we will do our best to combine them into one package whenever possible to reduce shipping costs. We always choose the most cost-effective and reliable shipping option to provide you with the best rate.