FAQ
Customer FAQ
Authenticity
We carry only authentic items which go through an authentication process once recieved at our showroom. We also offer in house luxury authentication services for customers by appointment.
Returning Items
All purchases are FINAL SALE.
Before purchasing, please double check both the item's description and photos for clarification of overall condition.
To request additional information or photos, please message us or call the store during business hours.
Shipping (Canada)
Orders over $500.00 CAD receive free shipping.
We ship through Canada Post.
If another courier is preferred, the shipping cost will be added to the order total.
All orders are securely packaged and tracked and require a signature upon delivery.
Monday through Friday, orders are shipped. Orders placed on Saturdays, Sundays, or legal holidays will be processed the following business day.
Please allow 1-3 days for handling and 7-10 business days for your order to arrive for all standard shipments.
All purchases are FINAL SALE.
Shipping (International)
Shipping costs for international destinations are not accurate on the website. After your order is placed, you will be contacted to arrange payment of the remaining shipping costs. Please contact us if you would like a shipping quote before making a purchase. For more information on duty and tax, please consult the customs legislation in your country of residence. KW Consignment Inc. is not liable for any additional duties or taxes incurred as a result of international purchases.
All purchases are FINAL SALE.
Payment(s)
*In store payments can be made via debit, Visa, MasterCard and cash.
*Online payments can be made via Visa, MasterCard, or PayPal. Orders placed using a credit card must ship to the credit card holder's billing address only.
Please be sure of your purchase as All sales are final.
Consignment FAQ
Length of Consignment
It is the consigner's responsibility to collect any unpaid accounts before one year from the start date of the consignment. KW Consignment Inc. will normally continue to sell the items until 90 days after the date of consignment, at which point the consigned items become the sole property of KW Consignment unless otherwise collected. If the consignor has not personally collected the item from KW Consignment Inc. within 91 days, the consignor forfeits any claim to ownership of the consigned item.
Payment(s)
Please email us to request an e-transfer. You should have accumulated a least $50.00 dollars in sales before requested a transfer. Please note that it can take 1-3 business days to send.
Authenticity
All luxury goods MUST BE 100% authentic and are subject to authentication. Consignor certifies that all agreed-upon items are genuine and that they have not knowingly requested the resale of counterfeit goods. Items deemed to be counterfeit will either be returned to the consignor for a $100 authentication and shipping fee, or they will be discarded. Any future transactions with the Consignor will be cancelled indefinitely.
Shipping
Consignor is responsible for delivery or shipping of the agreed upon item/s to KW Consignment Inc. in good, clean condition otherwise it will be returned to the Consignor at Consignor’s expense.
Returning Items
You may request to have your item(s) returned. However, we do require notice (48 hours) be given to provide us with time to remove details from website etc. and gather for return. Items requested to be returned before 45 days have passed from the start date of the consignment are subject to 10% of the consignment fee.
Theft and Liability
While we will do our best to safeguard your items, KW Consignments assumes no liability for stolen or damaged item(s).
Contact Us
Email us at office@kwconsingment.com or call us at 519-778-4415
Shipping
If paid in full at the time of purchase, orders over $1500.00 CAD receive free shipping.
All orders are securely packaged, tracked and insured.
Monday through Friday, orders are shipped. Orders placed on Saturdays, Sundays, or legal holidays will be processed the following business day.
Please allow 3-5 days for handling and 7-10 business days for your order to arrive for all standard shipments.
All purchases are AS IS and FINAL SALE.
*Please note that shipping costs for larger, heavier items (including furniture) may not be accurately calculated at checkout. We will review and adjust the cost if necessary and will contact you to discuss any changes before finalizing the shipment.*